Late Updated: 11/06/2026
This Privacy Policy explains how Home Shield Waterproofing ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit homeshieldwaterproofing.com, call or text us, request an estimate, or use our services. By using our website or services, you acknowledge this policy.
Information you give us. When you fill out a form, call, text, email, book online, or work with our team, you may provide:
• Contact details: name, phone number, email address, and mailing addressService details: your property address, the service you need, scheduling preferences, and notes about the job
• Property access details: gate codes, lockbox codes, pet information, or entry instructions you choose to share
• Payment details: billing information processed by our payment provider
• Insurance details: carrier name, claim number, and adjuster contact, when a job involves an insurance claim
• Financing details, if you apply for financing through a third-party lender
• Reviews, survey answers, and other feedback
Information we create while doing the work. We may take photos, videos, measurements, readings, and notes of your property before, during, and after service. These records document the work, support warranties and insurance claims, and help us train our team. [OPTIONAL: With your permission, we may use photos that do not identify you or your address in our marketing.]
Information collected automatically. When you visit our website, our hosting provider and the tools described in Section 5 may automatically receive technical data such as your IP address, browser type, device type, pages visited, and the site that referred you.Information from others. We may receive information about you from insurance companies, property managers, landlords, real estate agents, home warranty companies, referral partners, or lead services like Angi, Thumbtack, Google Local Services, etc. when they refer a job to us.
We use personal information to:
• Respond to requests, provide estimates, and schedule appointments
• Perform, document, and follow up on services, including warranty work
• Send appointment confirmations, reminders, arrival notices, invoices, and receipts
• Process payments and, if applicable, support insurance claims or financing applications
• Ask for feedback or reviewsSend service reminders, offers, and newsletters, if you have not opted out (see Section 4)
• Improve our website, services, and customer experience
• Protect our customers, employees, and business, prevent fraud, and meet legal, tax, licensing, and recordkeeping obligations
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only as needed to run our business:
Service providers that work on our behalf, such as scheduling and job-management software, customer relationship and lead-management tools, payment processors, phone and texting providers, email services, website hosting, and accounting. They may use your information only to provide services to us.
Subcontractors and suppliers who help complete your job, such as a licensed electrician or a materials supplier delivering to your property.
Parties connected to your job, such as your insurance company or adjuster, property manager, landlord, home warranty company, or lender, when you ask us to or when needed to complete or get paid for the work.
Government and inspectors, such as permit offices and code inspectors, when a job requires a permit or inspection.
Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of our customers, employees, or others.
Business transfers, if our business is sold, merged, or reorganized, in which case this policy will continue to apply to your information.
Phone calls. Calls to or from our business may be recorded for quality, training, and recordkeeping purposes.We use call-tracking phone numbers on our website and ads to learn which marketing brings us calls.
Text messages. If you give us your mobile number and agree to receive texts, we may send messages about estimates, appointments, technician arrival, invoices, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes the texting service providers that deliver our messages.
Email. We send emails about your service. If we send marketing emails, each one will include an unsubscribe link. You will still receive emails about active jobs, invoices, and warranties after you unsubscribe from marketing.
Our website uses cookies, pixels, and similar tools to understand how visitors use the site and to measure and improve our advertising. These include [list tools, e.g., Google Analytics, Google Ads, Meta Pixel, call tracking]. These providers may collect information such as your IP address, device details, and pages visited, and may use it to show you our ads on other websites. You can control cookies through your browser settings or our cookie banner, opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and manage ad preferences in your Google and Meta account settings.
Our website does not currently respond to "Do Not Track" browser signals.
We keep personal information as long as needed to provide services, honor warranties, and meet legal, tax, licensing, and insurance obligations. Estimates, job records, photos, and invoices are generally kept for a reasonable amount of time after the job is completed. We then delete or anonymize the information.
We use reasonable administrative, technical, and physical safeguards, such as password-protected software, limited employee access, and secure payment processing. Property access codes are shared only with team members assigned to your job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We recommend changing gate or lockbox codes after a job is finished.
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
You may ask us to:
• Tell you what personal information we have about you and give you a copy
• Correct inaccurate information
• Delete your information, subject to records we must keep by law or to complete a job
• Stop sending you marketing texts or emails
Depending on where you live, state privacy laws may give you additional rights, such as opting out of targeted advertising. To make a request, contact us using the details below. We may need to verify your identity before responding, and we will respond within 45 days. We will not treat you differently for exercising your rights. You may use an authorized agent to make a request on your behalf.
Our website may link to other sites, such as review platforms, social media, financing partners, or manufacturer warranty pages. Their privacy practices are governed by their own policies.
We may update this policy from time to time. The "last updated" date above reflects the most recent revision.
Home Shield Waterproofing
1807 Cargo Court, Louisville, KY 40299
Phone: 502.888.3064
Email: jeff@homeshieldwaterproofing.com
